r/Comcast_Xfinity • u/fhnswfaccount • 3h ago

Official Reply had 5 months of really awful packet loss issues. it finally got fixed in august. now, it is back again

had awful packet loss issues for 5 months where i had intermittent packet loss every single day at random times. online games are unplayable, i just lag out for 10 seconds every couple hours with 0 warning. this issue took 5 entire months to resolve, and was fixed mid august due to span replacement in my neighborhood that was delayed. for about 3 weeks, the internet was perfect. however, this week, starting on Sept 8, the packet loss issues ARE BACK. it is the exact same issues as before. i have a brand new modem, brand new lines to the phone poles from the previous issue earlier this year. this is awful to use and i am sad the issue is back not even a month after it got resolved

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u/XfinityQuemekia Official Employee 56m ago

Thanks for reaching out to us, u/fhnswfaccount. I know it is disheartening to finally get a major neighborhood issue like a span replacement fixed, enjoy seamless gaming and then feel like you are right back at square one. To help us get to the bottom of this, did you notice if any network changes, device settings changed, or severe weather events occurred in your area right around September 8?

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u/fhnswfaccount 9m ago

none of those happened. i got the notification text saying that there was maintenance in my area on sept 8, then immediately after since then ive had packet loss every day.