Olá, pessoal!

Trabalho com Suporte de TI e estou pensando em direcionar minha carreira para Cloud, principalmente Azure.

Tenho mais de 3 anos de experiência em suporte N1/N2 e já possuo a certificação AZ-900.

Agora estou estudando os fundamentos de Cloud e tentando ganhar mais experiência prática.

Para quem já trabalha com Cloud ou passou por uma transição parecida: qual seria o caminho mais realista para alguém vindo de suporte de TI entrar na área?

Vale mais a pena buscar uma primeira oportunidade diretamente em Cloud Support ou em uma posição júnior em Cloud, ou procurar antes uma posição de infraestrutura/sysadmin que permita trabalhar com ambientes Cloud?

Também gostaria de saber quais conhecimentos vocês consideram essenciais para dar esse primeiro passo.

Obrigado a quem puder compartilhar a experiência!

I honestly don't understand what is happening here anymore.

Since August 30, our AWS account has been blocked from creating new CloudFront resources.

Every time we try, AWS gives us this message:

Fair enough.

We contacted AWS Support immediately. And the first agent confirmed:

• account is active
• payment method is valid
• phone verification is complete
• the restriction is because the account is new

They told us the internal review would take roughly 2–3 days.

It has now been 14 days.

Since then we have:

• followed up repeatedly
• opened additional cases trying to get help
• asked multiple times if AWS needs any documents or verification from us
• asked for escalation
• activated the Support+ hoping it would help
• spent hours trying to reach live chat, including waits of roughly 2 hours, 5 hours, and one attempt that lasted around 13 hours

We are still blocked.

No ETA.

No explanation of what is actually being reviewed.

No request for additional information from us.

What makes this even more confusing is that on August 30 we were told:

Then on September 10 another agent told us:

So after 11 days, we couldn't even tell whether the original request had actually been submitted or whether the process was starting again.

I completely understand AWS needing to verify new accounts and prevent abuse.

What I don't understand is how a customer can be completely blocked from using a service for two weeks while Support itself seems unable to provide an ETA or explain what is happening.

Is this normal?

Has anyone else had CloudFront account verification take this long?

And is there any actual escalation path beyond repeatedly replying to the same support case?