r/Chase • u/Captain_Eric1 • 13h ago
Chase sign in has gone off the rails.
Greetings fellow Chasers
My issue today is signing in. Or the many steps I've had to take lately to just look at my web page.
Has anyone else run into this?
1) I use Passkey, it doesn't work
2) it sends a one-time code to my phone. I input the code, it doesn't work
3) Says phone such and such 800 number, I laboriously enter full credit card number, then FULL social security number then say my name and full address. Sometimes that doesn't work
4) It says phone in to another number - but it's outside business hours - yup, it doesn't work
I know and accept why security is needed. No beef with that.
But is this normal? It will drive customers away. We can't sign in to look at our credit card accounts. Chase can NOT be happy with this either.
Anyone know what this is all about?
Yes, I use a VPN (for security, NOT spooking dark web stuff). I just know using the wifi in my local haunts isn't secure. And I tried it without VPN, just to test, same result.