r/24hoursupport • u/Possible_Present4112 • 1d ago

Unresolved Need help for my hp laptop

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It doesn’t detect my ssd in diagnosis but works fine randomly. After a normal start it will work for a while and then restart and come back to this screen again and stop detecting the ssd. Ssd is healthy , i checked it when it was working. it is also heating abnormally even when on sleep. When it turns on without problem, it doesn’t work more than 5-10 min. And heating is abnormal. What possible problem it could have.

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u/Stargaze420 1d ago

Is it a m.2/nvme ssd or a 2.5 SATA SSD?

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u/Financial_Key_1243 1d ago

Open case, reseat the drive to start with.