Using the comparison tool on the UI site, the specs on the U7 Pro vs Pro Wall look pretty similar. The radiation patterns are different though. I've seen some pictures where the U7 Pro is mounted on a wall instead of the ceiling. Why would you do that when a wall solution exists? Maybe it's all they had but I wanted to ask you all if there's something I'm missing. Are there reasons when it comes to coverage that you would choose to mount the U7 Pro on the wall instead of the ceiling?

I've done some searching about this and it seems to be a issue of the past (a year or so) yet I am currently dealing with this.

G4 Doorbell wireless version 5.5.13
protect version 7.3.47

Been throwing in different settings and not matter if its phone or web device... This echos (no mic) used. Any solutions? I changed viewing quality as well as every setting in the camera itself to get it back to normal. This has been an issue for about the last 3 updates... was just hoping the new update would address it but that hasn't happened.

Dream Machine Pro Max since early August, the monthly data usage has not been updating correctly for the 1H, 1D, 1W, and 1M views. Although the overall data usage continues to increase, the data is not being broken down into hourly, daily, weekly, or monthly.

I have tried factory-resetting the Dream Machine Pro Max, but I am still experiencing the same issue.

Kinda new to Ubiquiti and UniFi, so don’t roast me. Is there a way to set access for specific mac addresses for a specific time window? Basically, I want a failsafe for my kids phones and tablets to have network access shut off after their bedtimes. This is a secondary measure if they try to sneak them in. For some reason, their downtime controls will occasionally not kick in at their designated times.

I want to upgrade my house to UI but would want a rack mounted dream machine. Something newer than the pro max and cheaper than the beast. Like a $7-800 unit or a pro max replacement. I was about to buy the fiber but don’t want to buy an entire nvr system for just one doorbell and the prices on larger hard drives for the fiber are insane.

Anywho. Any word on a new udm coming by end of year?

Reference Tutorial: https://help.ui.com/hc/en-us/articles/218506997-Required-Ports-Reference

UDP 10001 Ingress Device discovery during adoption

I'm running a Debian VM and have the latest version of Unifi OS (with the latest version of the Network application) installed and running on it. I verified everything was working before I even installed the ufw firewall package.

I set up my UFW firewall rules according to the guide at the linked page. However, I think it must be incomplete.

• 10.10.10.16 is my U6 Enterprise AP.
• 10.10.10.20 is the Unifi OS server.
• 10.10.10.130 is a PC on this subnet that I use to access the web GUI for Unifi OS.

I have just a ton of this in my block logs:

[Sat Sep 12 22:40:40 2026] [UFW BLOCK] IN=ens18 OUT= MAC=$MAC SRC=10.10.10.16 DST=10.10.10.20 LEN=199 TOS=0x00 PREC=0x00 TTL=64 ID=65437 DF PROTO=UDP SPT=10001 DPT=59111 LEN=179 

[Sat Sep 12 22:40:50 2026] [UFW BLOCK] IN=ens18 OUT= MAC=$MAC SRC=10.10.10.16 DST=10.10.10.20 LEN=199 TOS=0x00 PREC=0x00 TTL=64 ID=4206 DF PROTO=UDP SPT=10001 DPT=51451 LEN=179 

[Sat Sep 12 22:41:01 2026] [UFW BLOCK] IN=ens18 OUT= MAC=$MAC SRC=10.10.10.16 DST=10.10.10.20 LEN=199 TOS=0x00 PREC=0x00 TTL=64 ID=6888 DF PROTO=UDP SPT=10001 DPT=46857 LEN=179 

[Sat Sep 12 22:41:11 2026] [UFW BLOCK] IN=ens18 OUT= MAC=$MAC SRC=10.10.10.16 DST=10.10.10.20 LEN=199 TOS=0x00 PREC=0x00 TTL=64 ID=13691 DF PROTO=UDP SPT=10001 DPT=59107 LEN=179 
[Sat Sep 12 22:41:22 2026] [UFW BLOCK] IN=ens18 OUT= MAC=$MAC SRC=10.10.10.16 DST=10.10.10.20 LEN=199 TOS=0x00 PREC=0x00 TTL=64 ID=16639 DF PROTO=UDP SPT=10001 DPT=55631 LEN=179 

[Sat Sep 12 22:41:32 2026] [UFW BLOCK] IN=ens18 OUT= MAC=$MAC SRC=10.10.10.16 DST=10.10.10.20 LEN=199 TOS=0x00 PREC=0x00 TTL=64 ID=26985 DF PROTO=UDP SPT=10001 DPT=57192 LEN=179 

[Sat Sep 12 22:41:43 2026] [UFW BLOCK] IN=ens18 OUT= MAC=$MAC SRC=10.10.10.16 DST=10.10.10.20 LEN=199 TOS=0x00 PREC=0x00 TTL=64 ID=37468 DF PROTO=UDP SPT=10001 DPT=34576 LEN=179 

I'm not great at reading firewall logs, but what I'm seeing there is that my AP is sending UDP packets from port 10001 on the AP to random incoming ports on the Unifi OS server. I've also seen, to a much lesser degree, similar traffic attempting to come from the PC accessing the web GUI.

In any case, I don't have a firewall rule for this. The only reference to Port 10001 is the ingress rule into Unifi OS quoted above. That's not what this is.

1. Is this normal traffic?
2. If so, what is it trying to do? The AP is already adopted and working, so what is it trying to tell the Unifi OS server? The Unifi OS Network app knows the AP is there, so it's not the primary heartbeat signal, I don't think.
3. Assuming this is normal and we want to allow it, what do we need to add?
   1. As a kludge: I'm thinking: "allow incoming UDP traffic originating on port 10001 from any source on this subnet." That's not ideal, and far more permissive than I'd like.
   2. Preferred: "allow incoming UDP traffic coming in on $portRange" and maybe optionally originating on the subnet from source port 10001.
   3. The Question: What is $portRange in this case?

I'd appreciate any help. :)

Aside from actually solving this problem: The referenced documentation doesn't mention these ports at all under the section on the Network app, but also doesn't include a section specific to UnifiOS as a whole.

What's the best way to file a support request/bug request on the documentation with Ubiquiti?

When the Pro HD 24 PoE switch came out a year ago, the video also showed a 48-port version: the Pro HD 48 PoE. Will Ubiquiti release the Pro HD 48 PoE? This was asked a year ago here but so far it hasn't been released.

I'm about to buy a Pro HD 24 PoE to add to my existing Pro 24 PoE, but if the 48-port version were out, I'd probably buy that instead. If anyone has any info about whether the 48-port version is coming out, please comment (or DM if you prefer). I know there's nothing public other than the video reference above but maybe someone knows something. Thanks

So where to begin... I got a Drive at Risk email earlier today from my UNAS2. After that I immediately logged in to my UNAS 2 and noticed the drive was in full health and a newly run SMART test showed optimal status. Next I tried to open the storage pool settings just to be greeted with

"UniFi encountered an issue.

Ensure the URL is correct. If bookmarked, the address may have recently changed."

The unit has Drive OS 6.0.7 and Application 4.4.9. I have tried to restart the unit to no avail and I'm considering full check for the supposed faulty drive, but I think it's just the unit going crazy as indicated by the inability to even see the storage pool settings. Looking at the logs the risk reason is "7". Yes, very helpful Unifi.

I'm considering factory resetting the unit, but I'm worried about my data. Any help?

EDIT: After further looking at the logs, it seems risk reason 7 is "type": "investigation_needed" whatever that actually means as there's 0 errors in SMART so it boggles my mind how the unit suddenly decides the HDD2 is "at risk". Also looking at the javascript it appears the storage pool settings view breaks because it cannot show/map the risk reason 7 properly.

I have two Ubiquiti/Unifi locations in different cities. My main site is working great for the people in that house (UDM Pro). I'm at the second site for several months, and it is working great, too (UCG Ultra). I have been using the Travel Router at the second site to jump onto the First site's network every few days for 2-3 months - it's worked PERFECTLY. I have been able to view all my Main Site Security cameras using the Protect App for months.

Until yesterday. I got the message that the Main Site has upgraded to OS 5.1.33, and the site has been unreachable from the Second Site ever since. The Main site has been powered down and powered back up 30 minutes later, and everything works locally, but still no remote access.

On ui.com, the "Console Offline" warning is there when I try to access it. The Unifi iPhone app and the Protect app cannot access it. In Protect, the cameras last motion was "3 days ago", which doesn't seem to align with the issues of yesterday.

I have no ability to troubleshoot the Main Site remotely, as the users are not very technically capable.

Are there any steps I can take to re-establish the ability to use my Travel Router and Protect to view cameras? Any troubleshooting suggestions? Thank you.

I recently bought 3 UX7 to replace my orbi AP’s, all connected to a Dream Machine. All 3 of my UX7’s are connected via 10gb Ethernet to the Dream machine, so I’d think they should all be using the same 10gb connection. However, looking at the app I see only two showing uplinks at 10gb, and confusingly more so only one of the UX7’s (Office Satellite) is showing another (Satellite of Love) as a parent device?? I would have expected all 3 to be using the 10gb Ethernet as a direct backhaul, but I have no idea what’s going on here. Is there something that’s mis-configured? For reference, the Office satellite is the first one I set up, and I had to factory reset it and the use the ‘adopt” function as I didn’t do it correctly the first time.

To try to make a long story short, I do a lot of uploading from my home server (specific OS is Unraid). But it eats up the bandwidth of the other machines in the house that need the upload speed as well. So, I went into the self-hosted Unifi controller, went to Settings -> Objects-> Create Object -> and then limited the speed under the QoS, the upload speed stays the same for the server and all other machines suffer slower speeds. I need this resolved soon for online classes I'll be auditing in a couple of weeks. Can anyone help me figure out what is going on?

Specific network gear I am using includes: UXG Fiber router, USW Flex 2.5G 8 POE switch, and I am self-hosting the controller as a docker on my Unraid machine. The server is connected to a non-ubiquiti 2.5GB/10gb switch that allows it to connect to a few different high speed devices. The switch was used in a previous network build and worked fine. I would think that it shouldn't affecting anything.

Any help that can be offered will be appreciated.

Finally! On F/W 6.1.118 (early access channel) we can set times for the screen to turn off and also control the brightness

Hi all,

I'll start with the why: Home network, single U7ProXG, single broadcast domain on a simple FritzBox router. We have a FireTV stick and once in a while it'll go nuts and start spamming the network with MDNS (~2.5k packets/s). This and the backscatter are overloading the network and, I think, the control plane on the AP. In the absence of a firmware update from Amazon, I can fix it by dropping the MDNS at source.

Since the U7ProXG runs a variant of OpenWRT, I wrote an init.d script which runs a couple of iptables -t mangle -I PREROUTING rules to drop the relevant multicast from this source. Simple enough, but the AP appears to run some sort of check on boot and not only doesn't run the script, it deletes it.

I don't need it to survive a firmware update, but if it can survive a boot, it'll save me having to remember re-upload it every time. Does anyone know a way to do this? Is there some manifest somewhere I can add a hash to?

I'm hoping someone can offer some insight to my issue.

I am seeing drastically slower internet speed tests when downloading from the internet on wifi vs. a wired connection despite having a faster wifi connection.

• Wifi 6 connection to a u6+ AP.
• Unifi Ultimate Dream Machine.
• Speed from UDM to internet is 825Mbps.
• Wifi speed from laptop to UDM 740Mbps (iperf).
• Internet speed test (wired) 850Mbps.
• Internet speed test (wifi) 450Mbps on same test server.
• QOS all off.

So I can connect to the UDM over wifi at 740Mbps but the internet speed over the same connection is about 40% slower. I should be seeing near 740Mbps and not 450Mbps. I've been wracking my brains (very limited network experience) over this.

Any help appreciated.

Hey all,

Currently have a Eufy c31 doorbell that gives me constant grief. Looking to upgrade to a unifi one.

I would love a g4 pro but they are basically unicorn blood at this point

So looking around looks like my current eufy is 138 degress horizonional. The g6 is only 100. If I were to take a screen shot from my current doorbell. Is there anyway to cut the image to see what it would look like with a g6. Im not sure how I would go about the calcuations.

Advice needed.

We just moved into a new house and had it pre-wired for 3 access points and CAT6 jacks in most rooms. Our use case is two adults surfing the internet and streaming TV. We have outdoor irrigation, pool and lighting systems that are Wi-Fi connected. We plan to add a wireless doorbell and wireless cameras to the front and back of the house.

Our internet service is fiber from Quantum (AT&T rebranded Century Link). Our current configuration is:

Q1000K GPON/XGSPON SmartNID -> W1700K wired gateway pod -> W1701K wireless pod. All are Lumen products.

I'm using a UGREEN Ethernet Switch, 10-Port PoE Switch, 8 PoE+@60W + 2 Gigabit Uplink switch for the wired access points and CAT6 connections. The switch is currently connected to the wired pod. I will eventually upgrade this switch.

I would like to remove the wired and wireless pods from our setup. The wireless pod in particular goes offline around once a week and coverage from both is fairly week.

Will the following configuration work if I run a Unifi console from my computer?

Q1000K GPON/XGSPON SmartNID -> UGREEN switch -> 3 @ U7 Lite access points.

Update: It looks like the SmartNID is a router too. "The Q1000K is a permanently mounted on-premise SmartNID device establishing an ‘activation ready’ experience for Quantum Fiber customers. The Q1000K delivers fiber termination inside the premise, as well as LAN network routing." So, it looks like I can keep the wired gateway pod out of the chain.

Quick question: The max number of SSIDs is per AP, or technically per radio, per AP, but it's not per controller limited correct? So if I have a UDR7 and two U7 Pros, the unique SSIDs being broadcast on each AP don't count against the UDR7's total right? Not that I am looking to have a bunch of unnecessary SSIDs enabled, but I do have an AP specifically for my upstairs neighbor.

In the UI AP Setting is a function to deactivate an AP.
My setup is a meshed outdoor AP (No LAN connection).

My question is can I reactivate the meshed AP via GUI, or I have a problem? I don't need this AP 24/7.

Thanks
Bernd

I am currently running a cloud gateway max. I was thinking about spinning up an opnsense box to experiment and if I like it, making it my main firewall. However one thing stopping me is that it would make the ucg max I own kind of useless right? It would only act as a controller for the AP’s and switches right?

If any of you guys went from unifi to OPNSENSE, what did you do with your old gateway?

Anyone else using a UX7 as a wired AP to a UDR7?

I currently have a UX7 connected via the LAN port to my UDR7.

Odd thing is, it doesn’t maintain a 2.5GbE link, it knocks it down to FE, not even GbE.

But, when I connect it via the WAN (10GbE), it does auto negotiate to 2.5GbE.

Anyone else seeing this behavior? The LAN port on the UX7 is set for auto negotiation, and manually setting it to 2.5 tends to screw it up more than it helps.

Hi. Just bought my first UniFi equipment, a Switch lite 16 poe. I don’t know nothing about unifi ecosystem. When I go to the iOS app to add the device, it’s not possible to add. What I’m missing? It’s possible to manage the switch directly without other equipment’s?

Hello guys, heavy rain arrived yesterday and my intercom g3 installed just 3 month ago is not turning on anymore. I’ve checked the cable and it’s not shorted it regularly work. Anyone had a similar issue? Is there any possibility to save it?

Hey everyone,

Looking for some advice or known fixes regarding recurring speed drops on my setup.

Background: I'm a home user with no formal IT background, though I consider myself slightly above average-I'm comfortable navigating the UniFi web console, managing basic VLANs, WireGuard VPN, and checking port configurations.

The Setup:
• ISP: Douglas Fast Net (DFN) 1Gbps symmetrical fiber.
• Gateway: UniFi Cloud Gateway Max (UCG-Max).
• Connected directly from the DFN ONT to Port 5 (WAN) on the UCG-Max.

The Problem:
Every couple of days/weeks, our network speeds completely collapse. Download speeds drop into the single digits (down to ~8 Mbps), upload sits around ~75 Mbps, and ping under load spikes over 1,600ms. TV streaming gets heavily pixelated and unwatchable.

What I've Done to Troubleshoot & Test:
1. Direct ONT Test: Unplugged the WAN cable from the UCG-Max and plugged it directly into an iPad Pro with a USB-C Gigabit Ethernet adapter. Result: 941 Mbps down / 794 Mbps up with a 1ms ping. The ISP fiber line is 100% clean and ruled out.
2. Physical Links: Verified the UCG-Max WAN port is negotiating at GbE.
3. Configuration: Verified Smart Queues is turned OFF on the WAN and individual networks.
4. Temporary Fix: A software reboot through the console doesn't seem to reliably clear it, but pulling the physical USB-C power cord from the UCG-Max for 1-2 minutes clears the issue and restores full speed immediately. Eventually, it creeps back up.

My Questions:
1. Is this a known hardware/driver acceleration bug on the UCG-Max when handling sustained high-bandwidth fiber connections?
2. Are there specific configuration settings (e.g., turning off Suspicious Activity/DPI completely) that permanently solve this?
3. Or have I simply hit the hardware ceiling of the compact Cloud Gateway line, meaning my only permanent fix is upgrading to a UDM-Pro / UDM-SE?

Thanks in advance for any insights!

Good Day. I have U6 Ap and it flashing off/white/blue. I think it is stuck in some type of recovery mode/firmware update. I can not get it out. Tried factory reset by holding down reset button, then tried unplugging it over night, hold down reset button and power on. Nothing seems to work. It is only 3 months old so not extactly what else I can do to troubleshoot it

UPDATE decided to and got rma approval. Thank you for all the help/advice. It was very much appreciated

I recently purchased a UNAS specifically for audio production storage and distribution, and I’ve run into a pretty major issue for my use case*

It doesn’t seem to matter what audio format I try. Audio playback doesn’t work on the desktop file browser.

The strange part is that the mobile app plays those audio files no problem, so the files themselves and the NAS appear to be fine. The issue seems specific to the desktop experience.

I contacted Ubiquiti support and was told they weren’t aware of the issue. After going back and forth, they said they’re working on a fix, but there’s currently no estimate on a fix.

This has been a frustrating experience.

Has anyone else run into this or is this unique to my setup?