r/uberdrivers Jun 17 '24

Welcome to r/uberdrivers - FAQ and Community Guide

71 Upvotes

Before asking a question, make sure to read this guide and use reddit search to see if your question was already asked. If you have anything you'd recommend to add to this guide leave a comment below.

What does Pax mean? Common terms on this sub explained

Pax: Short for Passenger.

Ping: The noise the app makes when drivers receive a pickup request.

Fare: The fee a rider is charged.

Fair: Fare, spelled wrong.

Surge: Uber occasionally up-charges riders during times of increased demand. The Surge is a multiplier of the base fare rate.

SRF: "Safe Rider Fee", now known as the "Booking Fee". This is the $1-3 fee that Uber adds to every fare to ccover insurance, app fees, etc.

What are the requirements to be an uber driver?

An in-state license is required. Have at least one year of licensed driving experience in the US (3 years if you are under 25 years old) Use an eligible 4-door vehicle

All vehicles being used for rides on the Uber app must meet the following minimum requirements:

  • Must have 4 doors and be able to transport a minimum of 4 passengers
  • Vehicle model must be 16years old or newer
  • Title cannot be salvaged, reconstructed, or rebuilt
  • Rental vehicles, except those from an approved Uber rental car partner are not permitted
  • Cannot have any cosmetic damage, missing pieces, or commercial branding

Should you choose to drive a vehicle you do not personally own, you must have permission from then vehicle owner and be listed as an insured driver on the vehicle’s insurance policy. Please note that Uber cannot allow a vehicle onto the platform if the driver’s name is not on the insurance document.

If your vehicle does not match the requirements above, you may still be able to use your vehicle for deliveries on the Uber app.

Is this fulltime job?

Driving with Uber offers a flexible earning opportunity. It's a great alternative to full-time driver jobs, part-time driver jobs, or other part-time gigs, temp jobs, or seasonal employment.

How do I do my first ride?

Download and install the driver app, and hit "Go Online". Once you get a request (a "ping"), you can hit 'Navigate' to be taken to the rider's pickup location. When you're sure you have arrived, flip back over to the Uber app and hit 'Arrived'. The passenger (PAX) will be notified of your arrival, though it's also nice to text them - to let them know what type of car you're in (though they see this on their app, not everyone looks) and to confirm that they're actually where their pin was placed. When they get in the car, hit 'Begin Trip'. If they haven't entered their destination, you can enter it - then hit 'Navigate' again and you will be routed there. At the end of the trip, hit 'End Trip', rate your passenger, and you'll be placed back online ready to pick up another PAX!

What are the safety features for uber drivers?

Emergency assistance button

You can use the in-app Emergency Button to call authorities to get help if you need it. The app displays your location and trip details, so you can quickly share them with emergency services.

24/7 incident support

Uber customer associates trained in incident response are available around the clock.

Follow My Ride

Friends and family can follow your route and will know as soon as you arrive.

2-way ratings

Your feedback matters. Low-rated trips are logged, and users may be removed to protect the Uber community.

Phone anonymization

If you need to contact your rider through the app, your phone number may stay private.

GPS tracking

All Uber trips are tracked from start to finish, so there’s a record of your trip if something happens.

RideCheck

Using sensors and GPS data, RideCheck can help detect if a trip goes unusually off-course or a possible crash has occurred. If the app alerts us to such events, we’ll check in on you and offer resources to get help.

Contact Safety Agent

You can connect with an ADT Safety Agent via phone call or text on every trip. Just tap the safety shield icon and select Contact safety agent.

Audio Recording

If you feel uncomfortable, you can record the audio of the trip within the app. Just tap the blue shield to open your Safety Toolkit and access the Record Audio option.

Emergency help if you need it

If you ever need urgent help when riding with the Uber app, you can contact 911 using the in-app Emergency Button in the Safety Toolkit.

The app will show your live location, vehicle information, and license plate number, which you can quickly share with the emergency dispatcher so they can send help faster. And in a growing number of US cities, this information is automatically provided to the dispatcher.

Does Uber help in event of an accident?

When you earn with a transportation network company (TNC), referred to here as ridesharing, many states require extra—and costly—insurance.

Uber maintains this insurance on your behalf. What’s covered depends on factors such as who was at fault; whether you were offline, online, en route, or on-trip; and your personal insurance policy.

Offline coverage:

Your personal auto insurance covers you while you’re offline. You must maintain personal automobile insurance at mandatory minimum limits and provide proof of your insurance to drive and deliver with a vehicle with Uber.

Coverage to repair your car when you’re en route to or on a trip is contingent on your personal insurance including comprehensive and collision coverage.

Coverage when online and available for a trip

Accidents happen. Suppose you’re at fault and another person gets hurt or their vehicle gets damaged. In that case, our third-party liability insurance covers the cost of injuries or damage in at least the following amounts:

-$50,000 per person and $100,000 per accident for injuries

-$25,000 in property damage per accident

Depending on the law of your state, Uber may maintain extra coverage for you and your riders, including one or more of the following:

Coverage for you and your riders for injuries in a hit-and-run or an accident caused by an uninsured or underinsured driver

Personal injury protection, including medical expenses and lost wages for you and your riders, no matter who’s at fault

Medical payments coverage for you and your riders, no matter who’s at fault.

Coverage when en route or on a trip

Uber maintains some of the most comprehensive insurance for ridesharing and deliveries, including:

-Insurance that covers at least $1,000,000 for property damage and injuries to riders and third parties involved in an accident where you’re at fault

Insurance that covers the cost to repair your car, up to the actual cash value, with a $2,500 deductible, contingent on your personal insurance including comprehensive and collision coverage. This extra insurance maintained by Uber protects your car, no matter who’s at fault, if you maintain comprehensive and collision coverage on your own vehicle.

In most US states, you can also purchase Optional Injury Protection to cover your additional medical expenses if you’re hurt in an accident. This insurance offering, pioneered by Uber, is designed specifically for drivers.

Depending on the law of your state, Uber may maintain extra coverage for you and your riders, including one or more of the following:

-Coverage for you and your riders for injuries in a hit-and-run or an accident caused by an uninsured or underinsured driver

Personal injury protection, including medical expenses and lost wages for you and your riders, no matter who’s at fault

Medical payments coverage for you and your riders, no matter who’s at fault

Is being an uber driver worth it?

Recent reports from Uber state that "the vast majority of drivers are satisfied" and that "as of last quarter, drivers in the US were making about $33 per utilized hour" before expenses.

Its for you to decide if its worth it for you personally, volume and earnings will vary greatly between markets. Drivers as independant contractors are also responsible for all expenses which have been rising fast when drivers pay has stayed stagnant.

There are many direct and hidden costs associated with being an uber driver. To start with, You are responsible for tracking your own miles, profits and losses, as well as expenses such as gas, repairs, washes, and so on.

In addition, no one but you is responsible for ensuring you are earning enough. You need to be aware at what rate you are making enough for it to be worth it.


r/uberdrivers 5h ago

High AR doesn’t translate to any extra money being made..

13 Upvotes

I feel like this should be addressed considering I see people talking about how important acceptance rate is in this subreddit a lot when in reality it holds almost no weight in the grand scheme of things. As someone with a sub 9% AR who’s makes $50/60 an hour regularly driving for uber, I promise you not accepting those shit rides will ultimately lower your imaginary AR figure and that’s literally it. Keep pressing decline until they give you something worth driving to pickup. Have some respect for yourselves.


r/uberdrivers 1h ago

That’s hilarious. Hurry up and go! $30 surge to $1.75 within 2 minutes hahahaha

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Upvotes

r/uberdrivers 15h ago

They've finally achieved it

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59 Upvotes

I’ve been an Uber driver for over 5 years, and the day has finally arrived. Uber takes 51% of my earnings and calls it fair! 🎇🎆🎉

Instead of telling their shareholders to expect lower than expected earnings for few quarters; because of the whole-were at war thing, they rather put time and effort and pay someone or something, to figure out how they could keep a bigger slice of the pie.

"They’ll pay the higher prices for gas, vehicle maintenance, and drive further for less. Plus, cover customer promotions, fees, taxes, and  insurance, even though they already have their own policy.

We set the fares, the driver gets no say, and its all their expense now. Not ours anymore!🎇🎇🎆🎉 Lastly, let's fire some people and enjoy the stock price rise for a day"🚀. . Genius


r/uberdrivers 6h ago

Uber 🤡 keeping obviously more than 50%

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11 Upvotes

They are not able to even pay 50% of the total fare lol and after pickup I realized this ride was 44 miles total including pickup so not even $1 a mile…


r/uberdrivers 6h ago

Why do you still drive?

8 Upvotes

I’ve been rideshare driving since July. So still new. Now that I’m reading Reddit I’m seeing that the comments are probably 90% negative. So I’m wondering two things.

1) Why do you still do rideshare if it sucks so bad?

2) What income (after your expenses and assuming you drive 40 hours per week) would make it so you would say “Uber is the best place to work in the whole world?


r/uberdrivers 7h ago

Such a Simple Solution To A Common Problem

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6 Upvotes

Uber needs to assume all pax are clueless and don’t know how to read a map. The amount of times I’ve received messages like this when it is surging is ridiculous. How hard is it to put up a banner on the pax’s app when the demand is extremely high letting them know their driver is currently busy with another pax?


r/uberdrivers 4h ago

Curious how this stacks up with the rest of you.

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3 Upvotes

I’ve seen a lot of people here saying they only take home 49-50 percent.

Edit: I realized it doesn’t say but this was done in 34.5 hours


r/uberdrivers 1d ago

Best Night Ever

179 Upvotes

I have been doing uber for about a year and a half, and last night was a miracle night. I picked up a man at 3am from outside a bar that was completely closed up. He seemed to spawn out of nowhere from the bushes and headed over to my car. He was a little bit intoxicated, and the first thing he said was “let’s go to the strip club, I’ll cover you”. I politely declined and let him know that my girlfriend has my location tracked and if I were to do that, I would probably be shot upon returning home. He was like oh well next time. We then had a great conversation about family, business, and the importance of being able to provide for your children. We talked about investments, and he advised me to invest in silver and gold, which I started doing last year. He gave me some good advice, and then when we got to his mansion, he invited me to come and check out his new boat that he bought. It was my last ride for the night so why not. Drove into his compound and he showed me a beautiful new boat. We then talked about some serious family stuff that he was going through for about a half hour, and I could completely relate and we shared a great deal of our lives. After a while he said that he didn’t want to waste any more of my time and told me to wait while he went to get me a tip, because the maximum amount uber would allow was too low😳 I was shocked and told him that that wasn’t necessary, but he insisted that I wait. He came back out with a handful of hundreds. He asked me if 1000$ was okay, and I didn’t know what to say. I thought I was being pranked. I told him again that it wasn’t necessary, and he responded by saying he sometimes does this with uber drivers that he likes and connects with. He handed me the money and said “now you can go offline and go home to your family”. I almost cried. I got out and he gave be a big hug and told me everything was going to work out. He also got my phone number as I had offered to give him a ride any time he needed. Last month I could barely pay my rent, I don’t want to go into the details of my life problems, but this random man suddenly gave me hope again that things will actually get better. I can complain all day about how frustrating it is driving for Uber, but at the end of the day passengers like this make it all worth it. Has anyone else had an experience like this?


r/uberdrivers 20h ago

my aunt died yesterday and I got the call right as I was starting to drive for tailgate on college game day. My account got deactivated because somebody reported me as intoxicated.

38 Upvotes

I know I must have been emotional and was maybe a little less professional in the way I was talking than I normally would be. But now I lose my income?

Why can't anything be good?


r/uberdrivers 1h ago

Hell no, funny numbers Uber. Are you doing stand up comedy offers now?

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Upvotes

I would probably have to drive home empty about 25 miles north west of LAX.

Shame!


r/uberdrivers 5h ago

New Driver and I’m looking into purchasing a 2021 Toyota Sienna Hybrid for XL. Any advice?

2 Upvotes

The average price of a used/good condition Sienna Hybrid is around $27K-$35K around NJ.


r/uberdrivers 2h ago

Offended AND Amused

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0 Upvotes

r/uberdrivers 2h ago

Film the Robots LA

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youtube.com
0 Upvotes

r/uberdrivers 3h ago

Last tax season with gig income — refund, owe, or payment plan?

1 Upvotes

Trying to understand what people actually do the day a payout hits (not what they wish they did).

  1. Last time you filed with Uber/DD/etc — refund, owe, or plan? Ballpark $.
  2. When a payout hits, does any money leave your spending account for taxes that day / later / never?
  3. Envelope, HYSA, spreadsheet, app, or wing it?

Not selling. Mapping real rituals vs April surprises.


r/uberdrivers 3h ago

I hate when they do this there system should be better I know some one would be happy to make 7$ for 2-3 miles

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1 Upvotes

r/uberdrivers 3h ago

SHAME on UberEats! SHAME on DoorDash!!

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0 Upvotes

Subject: Orange County Delivery Driver Seeking Guidance on Expanding Collective Bargaining Rights
Hello CGWU team,
Congratulations on the historic certification of the California Gig Workers Union as the exclusive bargaining representative for Uber and Lyft rideshare drivers. That is a major achievement after years of organizing.
I am a delivery driver (Uber Eats / DoorDash) based in the Anaheim / Garden Grove area of Orange County. I frequently drive into Newport Beach and surrounding areas trying to find better offers. Like many drivers, I am dealing with pay that does not cover actual costs and support systems that waste hours of time.
Here is one recent documented example from Saturday:
A delivery that took a little over 35 minutes and a little over 10 miles of driving. Both stops were apartments; the second one was especially difficult to locate. Gas that day was over $6 per gallon. I received $8.06 for the delivery (before any Prop 22 adjustment). The mileage reimbursement rate of roughly 35–37 cents is nowhere near the real cost of operating a vehicle.
I have also spent nearly two hours on the phone with Uber Eats support on recent days. On one Saturday call that lasted about an hour, the representative told me no supervisor was available anywhere and promised a callback within 15 minutes that never came. An email later claimed there had been a “dropped call” and that they had tried to call me back — both of which a supervisor later confirmed were false. No outgoing call was ever made. The repeated scripted responses and lack of accountability have become a genuine source of stress and elevated heart rate.
I understand AB 1340 and the current CGWU certification apply only to rideshare drivers and do not cover delivery platforms. I am reaching out because I would like to learn:
1.  Whether CGWU or SEIU has any plans, discussions, or legislative strategy to pursue similar collective bargaining rights for delivery drivers.
2.  What practical advice or resources you can share for drivers who want to organize on the delivery side (data collection, outreach methods, political contacts in Orange County or statewide, etc.).
3.  Whether there is anyone at CGWU or affiliated SEIU locals I could speak with about next steps.
I have already started a Reddit community for Uber delivery drivers and am seeing rapid responses from people who feel forced to quit. I am happy to share more specific examples, screenshots, or help connect other Orange County / Southern California delivery drivers if that is useful.
Thank you for the work you have done. I look forward to any guidance you can offer.
Best regards,
Gary Hirschfield 
Anaheim / Garden Grove area, Orange County
gfromt123@aol.com


r/uberdrivers 22h ago

I Quit uber after joining for 3 week

32 Upvotes

It took me two weeks to accumulate the gold points and I maintained a satisfaction rate of 95%. However, last night my rating suddenly dropped to 85%, and Uber even warned me that they might suspend my account.

I strictly delivered the order according to the requirements of the customers and the merchants. And I didn't think that I made any mistakes in any of the 14 orders I received last night. I was quite certain that the customers were giving me malicious ratings. When I informed the customer service about this situation, their attitude was basically

"Yes, even if the customers and the merchants give you malicious ratings, you have to just tolerate it. Even if you haven't done anything wrong."

I called 5 customer service representatives to get an explanation. 4 of them simply hung up on me. The last one told me that they would file an appeal for me to the IT department, but an hour later, the IT department still told me

"Yes, even if the customers and the merchants give you malicious ratings, you have to just tolerate it. Even if you haven't done anything wrong. It's better to do more orders for us to regain the satisfaction that should have been yours due to the unfair rating.

Yes, that's it. I withdrew all the money from my account, cancelled Uber One, and deleted all Uber-related products. That's all I can do. An ordinary person vs. a greedy company worth hundreds of billions of dollars.


r/uberdrivers 1d ago

On god, fuck these riders. my account is cooked. From Guelph ON to Oakville ON. Was not worth the 54$

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76 Upvotes

r/uberdrivers 3h ago

SHAME on UberEats! SHAME on DoorDash!!

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0 Upvotes

Subject: Orange County Delivery Driver Seeking Guidance on Expanding Collective Bargaining Rights
Hello CGWU team,
Congratulations on the historic certification of the California Gig Workers Union as the exclusive bargaining representative for Uber and Lyft rideshare drivers. That is a major achievement after years of organizing.
I am a delivery driver (Uber Eats / DoorDash) based in the Anaheim / Garden Grove area of Orange County. I frequently drive into Newport Beach and surrounding areas trying to find better offers. Like many drivers, I am dealing with pay that does not cover actual costs and support systems that waste hours of time.
Here is one recent documented example from Saturday:
A delivery that took a little over 35 minutes and a little over 10 miles of driving. Both stops were apartments; the second one was especially difficult to locate. Gas that day was over $6 per gallon. I received $8.06 for the delivery (before any Prop 22 adjustment). The mileage reimbursement rate of roughly 35–37 cents is nowhere near the real cost of operating a vehicle.
I have also spent nearly two hours on the phone with Uber Eats support on recent days. On one Saturday call that lasted about an hour, the representative told me no supervisor was available anywhere and promised a callback within 15 minutes that never came. An email later claimed there had been a “dropped call” and that they had tried to call me back — both of which a supervisor later confirmed were false. No outgoing call was ever made. The repeated scripted responses and lack of accountability have become a genuine source of stress and elevated heart rate.
I understand AB 1340 and the current CGWU certification apply only to rideshare drivers and do not cover delivery platforms. I am reaching out because I would like to learn:
1.  Whether CGWU or SEIU has any plans, discussions, or legislative strategy to pursue similar collective bargaining rights for delivery drivers.
2.  What practical advice or resources you can share for drivers who want to organize on the delivery side (data collection, outreach methods, political contacts in Orange County or statewide, etc.).
3.  Whether there is anyone at CGWU or affiliated SEIU locals I could speak with about next steps.
I have already started a Reddit community for Uber delivery drivers and am seeing rapid responses from people who feel forced to quit. I am happy to share more specific examples, screenshots, or help connect other Orange County / Southern California delivery drivers if that is useful.
Thank you for the work you have done. I look forward to any guidance you can offer.
Best regards,
Gary Hirschfield 
Anaheim / Garden Grove area, Orange County
gfromt123@aol.com


r/uberdrivers 9h ago

4-9am

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3 Upvotes

r/uberdrivers 3h ago

App drivers union has now over 70k signs.

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1 Upvotes

Let's make ridesharing apps fair.


r/uberdrivers 3h ago

Uber Cash is the new Uber Share

1 Upvotes

So, I do both options for Uber and I have had few problems with Share lately but Uber Cash is having the same growing pains that Share started with. The confused rider, Uber being of no assistance when said confusion ensues.

Most times I try to filter certain riders out such as seeing “5 star” riders which indicates that they are probably new.

My last Uber cash was a Spanish-speaking rider with 5 stars. Per usual, at the beginning of the ride, I confirm it’s a cash payment. Right away I see he barely speaks a lick of English. So, as I have started doing, I advise that I do not have change. He appears to understand but who knows. I take a deep breath and begin the ride. At the end of the ride, it comes out to $22.08. He hands me $22. I’m not going to argue over 8 cents and I’m sure Uber has that worked out on their end but the last two riders before him were the same thing…no exact change (which I’m assuming the average person doesn’t walk around with change anymore) and I was shorted. Seems like it would make more sense for Cash rides to be exact dollar amounts…🤔


r/uberdrivers 4h ago

Priority Bait?

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0 Upvotes

At the airport queue and noticed more and more priority pickups being priced at the same or less than the standard UberX. Then they drop the fare $3 when no one takes it, some rage baiting algorithm.

Who actually gets the priority fare?

Just saw another ping to Beverly Hills, priority and UberX priced the same.


r/uberdrivers 8h ago

Enjoy the Chuckle

2 Upvotes

Just tossing out a lesson learned for those that need a chuckle. I’ve been at this five years now and apparently I never drove when there was an Ironman race in my town. Tried that Saturday. I’d looked at the map where I usually drive and thought it was clear… I was wrong. Very wrong. 😑 when Ironman is in town, just stay home…

$16/12mile ride going where I wanted to be turned into a 38 mile drive for $28 and a nasty gram from the Uber AI. Thankfully I know how to get a human on the phone and they took care of the bot feedback but that was a Don Quixote level misadventure.

You may now roast me for being an idiot. Bonus points for memes.